Shipping & Returns
Safe Shipping Guaranteed
Every piece is gift wrapped with earth friendly materials before being packaged for shipping so it is ready to present to a dear friend or to keep for yourself. While rare, in the event that a piece arrives broken or otherwise damaged, please reach out to us at firstname.lastname@example.org within 24 hours of receiving your package, including a photo of how the piece arrived, and a replacement will be arranged.
You may return your artwork within 30 days of purchase and only if the piece is unused. It must be in the same condition and packaging in which you received it. Shipping costs, both original and return, are non-refundable. For returns over $75, we recommend using a shipping method that includes tracking and insurance. Once your item has been received and inspected, we will send you an email confirming receipt and condition. Approved returns receive a refund to the original method of payment within 7 days.
The Thing About Handmade Art...
Every piece that I make is completely unique from the last, whether I like it or not. You might say, "but Donna, isn't every piece of glass formed over the same clay sculpture as the one before?" While my clay sculptures are the forms used for multiple glass artworks, every piece of glass reacts in it's own way. From the way the fired glass rests on the mold to how it chooses to cool and harden, part of what makes my art so intriguing to create is that there is only so much control I have over the final outcome. No matter how hard I might try, it would be impossible to make perfect replicas and still have the whimsy and beauty of artwork versus a mass produced item. With that in mind, please note that the piece you receive may look slightly different from the one pictured. If you'd like to see the exact piece you would receive, you are welcome to contact me for photos.
For all other inquiries, please contact me here.